Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 5-7 business days tracking information to become available.
Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.
In order to help you get quick answers/solutions about customizing products, placing order, payment & security issues, we have all frequently asked questions(FAQ) prepared for you, please review it >>here.
If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch shortly. You may also contact us through the >>online chat service.