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    Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 5-7 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Want to cancel, modify, or return your order?

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    Office Address: FLAT/RM 1307 13/F BEVERLEY COMMERCIAL CENTRE87-105 CHATHAM ROAD SOUTHTSIM SHA TSUI

    Time: Mon.- Fri. 9:00 AM - 6:00 PM (EST)

    Service Email:customizedgiftsservice@gmail.com